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Preguntas frecuentes

Aquí encontrarás respuestas claras y rápidas a las preguntas más frecuentes de nuestros usuarios.

How can I access the course content?

At the ConnectAmericas Academy, we bring together free courses and webinars that we have developed with world-class partners and experts, such as MasterCard, EY, INCAE Business School, and Sealand. 

To access the content of the course you have enrolled in, follow these steps:

  1. Log in to the ConnectAmericas Academy with the email address you have registered on our platform.

  2. Click on your name in the upper right corner to open a drop-down menu. Click on “Personal Area.”

  3. Click on the name of the course you wish to visit.

  4. On the right-hand side, you will see the list of contents in the order in which you should complete them.

From there, you will have access to the course units.

How can I view the courses I am enrolled in and those I have already completed?
  1. Log in to the ConnectAmericas Academy with the email address you have registered on our platform.

  2. Click on your name in the upper right corner to open a drop-down menu. Click on “Personal Area.”

  3. There you can see the courses you have started and those you have already completed. When you enter each course, you can see your progress on the right-hand side.

How and when are participation certificates obtained?

Each course has specific milestones that must be completed before you can apply for the certificate.

Enter the course you are interested in and go to the last activity, where you will see the “Request certificate” button. If you have not completed all the required activities, the button will not be enabled and you will be shown a list of the activities you need to complete. Once all the activities have been completed, the “Request certificate” button will be enabled.

Important: Remember that the name you used to register with ConnectAmericas is the name that will appear on your certificate. Make sure it is complete and spelled correctly BEFORE requesting the certificate.

What does a certificate of participation contain?

The certificate of participation consists of:

  • Diploma in PDF format:

  • First and last name of the user participating in the course

  • Indication that the user has participated in the course

  • Date of issue

  • Title of the course you have taken and a description of it

  • Course duration