Skip to main content

Preguntas frecuentes

Aquí encontrarás respuestas claras y rápidas a las preguntas más frecuentes de nuestros usuarios.

How do I change my personal profile information?

Your profile is your introduction to our community.

  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • Here you can edit your name, country of residence, gender, add or remove your positions at different companies, provide more information about your profession or trade, and add your social media accounts.
How can I join or leave the profile of a company that is already registered?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • Go to the “Positions” section. Here you can add or remove your positions at different companies.
How do I create my company profile?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • You will see the option “Register your company” at the top right. Fill out the form.

In this article, you will learn tips for creating an attractive company profile.

How can I create more than one company profile?

Yes, you can create up to 5 company profiles.

How can I complete or edit my company profile?
  • Ubica el mouse sobre tu nombre en la esquina superior derecha de la pantalla. Se abrirá un menú desplegable.
  • Haz clic en el lápiz al lado del nombre de tu empresa*.
  • Aquí podrás seleccionar el perfil de la empresa que quieres editar (si tienes más de una empresa registrada)
  • Puedes editar el logo, el nombre de tu empresa, el país de domicilio y la información referente a su constitución legal.
  • También podrás editar la descripción de tu empresa, adjuntar imágenes y archivos, y editar los productos o servicios que ofreces.
  • Ten en cuenta que los productos y servicios deben ser seleccionados de una lista cerrada. Escribe palabras clave para describir tus productos o servicios de forma general. Después podrás editar la descripción de cada producto para añadir más información.
  • Además, puedes editar la información de contacto empresarial: dirección, teléfono, correo electrónico, sitio web y redes sociales. Mantén esta información actualizada para que las personas interesadas en tu empresa se puedan comunicar contigo.
  • Finalmente, podrás indicar si tu empresa exporta o importa, si estás en busca de inversionistas, entre otros.
  • Al terminar de editar tu perfil no olvides dar clic en el botón Guardar al final de la página.

In this article, you will learn how to create an attractive company profile to close more deals on ConnectAmericas.

*Please note that this option will only appear after you have registered your company. If you have not yet registered, please review the answer to the previous question.

How do I add or remove people from my company profile?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to your company name.
  • On the right, you will see the people who have declared that they work for your company. Hovering your cursor over their name will reveal a wheel/gear icon. There, you can designate the person as a company profile administrator or remove them from the company.
  • To include people in your company profile, you must ask them to register with ConnectAmericas and indicate in their profile that they work for your company.
Learn about the Profile Management Module

The profile management module is where you can modify your personal profile information, create and modify profiles for your companies (you can register up to four companies), and modify your account settings.

To access the profile management module:

  • Hover your mouse over your name in the upper right corner. Select “Account Settings.” There you will see three tabs where you can manage different aspects of your account.
  • In the Your Profile tab, you can modify your personal profile information: your name, country of residence, gender, profile photo, social media accounts, and biography. Here you can add or remove your positions, i.e., join companies that already have a profile on ConnectAmericas or remove this information from your profile.
  • When you have registered companies, the Your Company tab will appear, where you can modify the information for your different companies, add or remove people who have stated in their profiles that they work for your company, and request verification of your company. Learn how to verify your company here. If you do not have your company registered, you can do so by clicking on “Register your company.”
  • In the Account Settings tab, you can modify the email address and password for accessing your account, change the language of the site, and delete your profile.
Where can I contact if I need help or want more information?

If you require further information, you can contact us through the following channels: WhatsApp: +52 5589699765, email: info@connectamericas.com.

How do I delete my account?

To permanently delete your account on the platform, you must: log in, click on your name (top right) to open a drop-down menu, go to “Account Settings” and, at the bottom, click on “Delete Account.”