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Aquí encontrarás respuestas claras y rápidas a las preguntas más frecuentes de nuestros usuarios.

Where can I contact if I need help or want more information?

If you require further information, you can contact us through the following channels: WhatsApp: +52 5589699765, email: info@connectamericas.com.

How do I delete my account?

To permanently delete your account on the platform, you must: log in, click on your name (top right) to open a drop-down menu, go to “Account Settings” and, at the bottom, click on “Delete Account.”

Why are companies verified on ConnectAmericas?

ConnectAmericas seeks to be a platform that promotes international business in a secure environment. A legally incorporated company generates more trust and demonstrates that it is authorized to conduct its business activities legally, both nationally and internationally. Any company, whether incorporated or not, can create a company profile on ConnectAmericas, but only those that are verified can benefit from the Supply Chain Program, through which we help buyers and sellers connect with each other around business opportunities or purchase announcements free of charge.

Click here for more information about ConnectAmericas verification and trust badges.

Does ConnectAmericas or the Inter-American Development Bank use or share my legal information with third parties for tax purposes?

NO. Company information is protected by our privacy policy and is not disclosed to third parties. 

How do I request verification for my company?
  • Place your mouse over your name in the upper right corner.
  • Select “Account Settings.”
  • Go to the “Your Company” tab
  • Fill in the “Tax ID Number” field and attach an official document issued by your country's tax authority, ministry of commerce, secretariat of commerce, chamber of commerce, or the competent entity responsible for the legal registration of companies in your country.
  • Then log in to your company profile and select “Request verification.”

This process may take a couple of weeks as it is done manually by ConnectAmericas staff.

If after 15 business days you have not received verification of your company, please write to verifications@connectamericas.com. 

How do I request trust badges?
  • To request the yellow badge for companies located in a Free Trade Zone: The Association of Free Trade Zones of the Americas (AZFA) verifies that the company is located within a Free Trade Zone. Find out how to obtain this badge and additional information by clicking HERE.
  • To apply for the orange badge for Companies with Verified Certifications: ConnectAmericas verifies that the company has the certifications declared as valid at the time of validation. Find out how to obtain this badge and additional information by clicking HERE.
  • To apply for the red badge for Companies with Goods Export Experience: ConnectAmericas verifies that the company has exported goods in the last 12 months. Find out how to obtain this badge and additional information by clicking HERE.
  • To request the blue badge for companies with experience exporting services: ConnectAmericas verifies that the company has exported services in the last 12 months. Find out how to obtain this badge and additional information by clicking HERE.

Click here for more information about the reliability badges.

I requested my badge, but I still don't see it on my profile?

The process for awarding badges requires a manual review of each application, so it may take a couple of days. If you have not received your badge after 15 business days, please write to info@connectamericas.com.

How do I connect with other companies?

ConnectAmericas offers its users various ways to connect and find business opportunities. All our services are completely free of charge.

  • Company search engine: this is a directory of all companies registered with ConnectAmericas. You can filter by country, industry, or whether they have trust badges. You can also search by keyword.
  • When you access a company's profile, you will see its contact information on the right-hand side. You can also send direct messages through the platform.
  • Business communities: Communities segmented by industry that bring together entrepreneurs with common interests. In the communities, members can post news and announcements of interest, and they can also express their interest in buying or selling products and services related to the industry.
  • Supply Chain Program: Through this program, ConnectAmericas helps buyers find suppliers of products and services from Latin America and the Caribbean completely free of charge. Business opportunities arising from this program can be found in the Purchase Announcements section. Learn more here.
  • Virtual and in-person events: Visit our events portal to stay informed about events organized by ConnectAmericas or other organizations worldwide.
  • Other interactions: The system allows users to comment on and evaluate the profiles of other users they know or have done business with, in order to build trust within the community.
How can I search for suppliers on ConnectAmericas?

ConnectAmericas offers the following completely free options for finding suppliers.

  • Company search engine: this is a directory of all companies registered with ConnectAmericas. You can filter by country, industry, or whether they have trust badges. You can also search by keyword. When you access a company's profile, you will see its contact information on the right-hand side. You can also send direct messages through the platform.
  • Business communities: Communities segmented by industry that bring together entrepreneurs with common interests. In the communities, members can post news and announcements of interest, and they can also express their interest in buying or selling products and services related to the industry.
  • Supply Chain Program: Through this program, ConnectAmericas helps buyers find suppliers of products and services from the Latin American and Caribbean region completely free of charge. Business opportunities arising from this program can be found in the Purchase Announcements section. Learn more here.
  • Virtual and in-person events: Visit our events portal to stay informed about events organized by ConnectAmericas or other organizations worldwide.
How can I apply for purchase listings?

Applying for purchase ads is completely free.

  • Visit the purchase ads by clicking on the main menu > purchase ads, or by clicking here. You can filter by industry, country, or keywords.
  • Within the purchase ad, review the specifications of the requested product.
  • To apply, click on the “Apply” button at the top right.
  • First, you must fill in information about each product you wish to apply for.
  • When you have finished filling in the information about your product, click on the “Add” button.
  • Then check the boxes where you authorize us to share your data with the buyer, where you state whether you have experience exporting or whether you are a manufacturer or broker.
  • After completing these boxes, click on “Next step.”
  • There you can pre-load and modify the information about the company you are applying with.
  • Click on “Finish form” to submit your application.

Your application will be reviewed by a ConnectAmericas agent who will put you in direct contact with the buyer to define the details of the business. We will also contact you if your application does not meet the requirements and explain how to improve it. ConnectAmericas does not charge buyers or sellers at any stage of the process, nor does it charge commissions for businesses executed through the platform and its various services.