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Preguntas frecuentes

Aquí encontrarás respuestas claras y rápidas a las preguntas más frecuentes de nuestros usuarios.

How do I reset or change my password?

If you forgot your password, you can reset it on the ConnectAmericas login page by clicking on “Forgot your password?” at the bottom of the page.

If you want to change your password, you can do so from the profile management module. Hover your mouse over your name in the upper right corner > Select “Account settings” > Edit password

How do I change my registered email address?

In the profile management module, you can change the email address you use to log in to your profile.

IMPORTANT: You can have more than one email address to access your ConnectAmericas profile: there will always be a “primary account,” and you can set up additional accounts or change and delete the primary account if you no longer use that address.

  1. Hover your mouse over your name in the upper right corner and select “Account Settings” from email accounts.
  2. Click on “Add Email Account.”
  3. You will receive an activation email at the email address you want to add.

If you want to delete any of the email accounts you use to access your profile, go to Account Settings and delete the account. You cannot delete an account that is defined as the “primary account.” If the account you want to delete is set as the “Primary Account,” you must add another account, define it as primary, and then proceed with the deletion.

How do I change the language of the site?

In the profile management module, you can change the language of the site.

Hover your mouse over your name in the upper right corner > Select “Account Settings” > At the bottom, you will see the language section.

You can choose between Spanish, English, and Portuguese.

How do I change my personal profile information?

Your profile is your introduction to our community.

  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • Here you can edit your name, country of residence, gender, add or remove your positions at different companies, provide more information about your profession or trade, and add your social media accounts.
How can I join or leave the profile of a company that is already registered?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • Go to the “Positions” section. Here you can add or remove your positions at different companies.
How do I create my company profile?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to “Your profile.”
  • You will see the option “Register your company” at the top right. Fill out the form.

In this article, you will learn tips for creating an attractive company profile.

How can I create more than one company profile?

Yes, you can create up to 5 company profiles.

How can I complete or edit my company profile?
  • Ubica el mouse sobre tu nombre en la esquina superior derecha de la pantalla. Se abrirá un menú desplegable.
  • Haz clic en el lápiz al lado del nombre de tu empresa*.
  • Aquí podrás seleccionar el perfil de la empresa que quieres editar (si tienes más de una empresa registrada)
  • Puedes editar el logo, el nombre de tu empresa, el país de domicilio y la información referente a su constitución legal.
  • También podrás editar la descripción de tu empresa, adjuntar imágenes y archivos, y editar los productos o servicios que ofreces.
  • Ten en cuenta que los productos y servicios deben ser seleccionados de una lista cerrada. Escribe palabras clave para describir tus productos o servicios de forma general. Después podrás editar la descripción de cada producto para añadir más información.
  • Además, puedes editar la información de contacto empresarial: dirección, teléfono, correo electrónico, sitio web y redes sociales. Mantén esta información actualizada para que las personas interesadas en tu empresa se puedan comunicar contigo.
  • Finalmente, podrás indicar si tu empresa exporta o importa, si estás en busca de inversionistas, entre otros.
  • Al terminar de editar tu perfil no olvides dar clic en el botón Guardar al final de la página.

In this article, you will learn how to create an attractive company profile to close more deals on ConnectAmericas.

*Please note that this option will only appear after you have registered your company. If you have not yet registered, please review the answer to the previous question.

How do I add or remove people from my company profile?
  • Hover your mouse over your name in the upper right corner of the screen. A drop-down menu will open.
  • Click on the pencil next to your company name.
  • On the right, you will see the people who have declared that they work for your company. Hovering your cursor over their name will reveal a wheel/gear icon. There, you can designate the person as a company profile administrator or remove them from the company.
  • To include people in your company profile, you must ask them to register with ConnectAmericas and indicate in their profile that they work for your company.
Learn about the Profile Management Module

The profile management module is where you can modify your personal profile information, create and modify profiles for your companies (you can register up to four companies), and modify your account settings.

To access the profile management module:

  • Hover your mouse over your name in the upper right corner. Select “Account Settings.” There you will see three tabs where you can manage different aspects of your account.
  • In the Your Profile tab, you can modify your personal profile information: your name, country of residence, gender, profile photo, social media accounts, and biography. Here you can add or remove your positions, i.e., join companies that already have a profile on ConnectAmericas or remove this information from your profile.
  • When you have registered companies, the Your Company tab will appear, where you can modify the information for your different companies, add or remove people who have stated in their profiles that they work for your company, and request verification of your company. Learn how to verify your company here. If you do not have your company registered, you can do so by clicking on “Register your company.”
  • In the Account Settings tab, you can modify the email address and password for accessing your account, change the language of the site, and delete your profile.